Brittany Dawson

With over 15 years of experience in creative and client-facing roles, I am an empathetic and solutions-driven professional dedicated to delivering exceptional customer service. My journey has been marked by a commitment to building strong client relationships, resolving issues efficiently, and ensuring customer satisfaction. I thrive in environments where clear communication and adaptability are paramount, and I take pride in my ability to listen attentively to clients' needs.

Throughout my career, I have successfully managed timelines and expectations for over 100 clients as a self-employed Client Services and Creative Support specialist. My focus on personalized solutions has resulted in a 5-star satisfaction rate, and I have developed user-friendly guides to empower clients in managing their content independently. In my recent role as a Marketing Communications Specialist at HGS BioScience, I contributed to a 25% increase in lead engagement through effective communication and collaboration with internal teams.