At Nsight Telservices, I provide Level 1 and Level 2 support for more than 700 users, resolving hardware, software, network, and account issues through remote support tools. I prioritize incidents in ServiceNow, manage Active Directory and Azure accounts, and use Microsoft Intune to deploy and manage software.
I've also monitored fixed network services, maintained detailed ticket documentation and knowledge-base lessons, improved support procedures, and configured workstations for 350+ users as a student tech intern. I bring a detail-oriented approach to troubleshooting, documentation, inventory, and customer support across phone, email, chat, and in-person channels.
