Brendaly Roman

In my role as a Patient Billing Specialist, I process third-party claims, collect insurance information, and create payment plans for patients. I handle daily patient inquiries and provide cost estimates for procedures, ensuring accurate billing and payment collection.

As a Patient Billing Senior Specialist, I manage escalated calls and assist the self-pay patient population. My role involves reviewing self-pay reports, handling patient inquiries, and adhering to the No Surprise Act by providing accurate cost estimates. I also participated in the Patient Care Estimator pilot, contributing valuable feedback.

As a Session Assistant I, I managed scheduling for physician practices and therapists, ensuring accurate appointment management. I maintained patient medical records and provided a welcoming environment for patients, facilitating their appointment processes.

As a Teller, I was responsible for check cashing, processing transactions, and providing customer service. I cross-sold products and assisted with office tasks, ensuring smooth operations and customer satisfaction.

Activities and societies: Achieved President’s List in 2014/2015 and Dean’s List in 2016.

Completed a Bachelor of Business Administration, focusing on business principles, management, and administration. Developed skills in problem-solving, conflict resolution, and executive communication systems.