Breanna Miller

BM

Open to opportunities

Breanna Miller

@breannamiller1

Retail shift leader and budtender who delivers compliant customer experiences, strong product knowledge, and smooth store operations.

What I'm looking for

I’m looking for a customer-focused retail role where I can lead a team, coach staff, and provide compliant product guidance—combining POS accuracy, merchandising, and conflict resolution to keep customers coming back.

I’m a customer-focused retail professional with experience as a Shift Lead and Budtender, committed to driving customer satisfaction through clear communication, accurate execution, and strong product knowledge. In my Budtender role, I provided compliance-focused consultations, operated POS and processed payments, reconciled tills, verified customer IDs, and maintained inventory accuracy through regular counts, restocking, and organized merchandising.

As a Shift Lead, I led daily store operations by supervising and coaching staff, training new team members on POS procedures and merchandising standards, and ensuring opening/closing procedures, cash handling, and POS reconciliation were done accurately. I also handled customer complaints and service recovery, implemented merchandising plans, assisted with scheduling, and supported inventory control and loss-prevention efforts—building the same repeat-customer relationships I developed earlier as a Prestige Beauty Advisor through expert consultations, product demonstrations, and promotional participation.

Experience

Work history, roles, and key accomplishments

NP

Budtender

NuEra Pekin

Oct 2024 - Apr 2025 (6 months)

Provided compliance-focused consultations and product recommendations based on customer needs and experience level. Operated POS, processed payments, verified IDs for regulatory adherence, and maintained inventory accuracy through counts and organized merchandising.

Consultation POS Cash Handling Merchandising Product Knowledge Complaint Resolution Customer Education

BN

Shift Lead

Beauty Brands Normal

Oct 2021 - Nov 2022 (1 year 1 month)

Led daily store operations by supervising and coaching staff to deliver consistent customer service. Managed opening/closing procedures, cash handling, POS reconciliation, handled customer complaints, and supported inventory control and loss-prevention efforts.

Team Leadership POS Cash Handling Opening And Closing Operations Customer Service Complaint Resolution Merchandising Scheduling Support Inventory Control

UP

Beauty Advisor

Ulta Peoria

Jul 2018 - Apr 2019 (9 months)

Delivered expert beauty consultations and product demonstrations tailored to customer needs to drive repeat business and brand loyalty. Maintained stock levels and organized displays while supporting sales goals through recommendations and promotional participation.

Product Demonstrations Merchandising Inventory Management Brand Loyalty Promotion stock replenishment

Education

Degrees, certifications, and relevant coursework

PS

Peoria Christian High School

High School Diploma, Secondary Education

2012 - 2016

Grade: Graduated with Honors

Activities and societies: Participated in mission trips to Colombia (2015) and Haiti (2016), supporting community projects with logistics and fundraising.

Completed a High School Diploma at Peoria Christian High School, graduating with honors while building strong communication and teamwork skills.

Tech stack

Software and tools used professionally

Gmail

Safe

Availability

Open to opportunities

Location

United States

Authorized to work in

Job categories

Retail Lead Budtender Retail Lead Beauty Advisors Customer Service Retail Team Lead Shift Supervisor Store Supervisor

Skills

POS Cash Handling Cash Reconciliation Restock Recommendations Inventory Accuracy Merchandising Product Knowledge Customer Relationship Management Complaint Resolution Customer Service Recovery Staff Supervision Regulatory Compliance Scheduling Support Loss Prevention Gmail SAFe

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