Tiffany Davis
@tiffanydavis2
Experienced caseworker and family advocate skilled in remote client support and program administration.
United StatesWhat I'm looking for
I am a detail-oriented, compassionate case manager with over 10 years' experience in case management, social services, and administration. I determine eligibility for benefit programs, manage confidential client data, and deliver excellent client service in high-volume remote environments.
I have led teams as a Childcare Director supervising 20+ staff, managed budgeting and program compliance, and earned Employee of the Year and Employee of the Quarter awards. I thrive in remote collaboration, using Zoom, Teams, and Microsoft Office to meet strict deadlines while supporting diverse populations with empathy.
Experience
Work history, roles, and key accomplishments
Income Maintenance Caseworker
Pennsylvania Department of Human Services
Feb 2019 - Present (6 years 6 months)
Determine eligibility for Medical Assistance, SNAP, LIHEAP, TANF, and Waiver programs while managing high-volume client data across state systems and maintaining program integrity. Deliver excellent client service and meet strict deadlines in a remote/hybrid environment.
Childcare Director
YMCA
Oct 2017 - Feb 2019 (1 year 4 months)
Managed a Keystone STARS certified childcare program, supervising and training 20+ staff while overseeing budgeting, compliance, and parent communication. Built community partnerships and advocated for families to improve access to resources.
Family Advocate
STEP, Inc.
Mar 2015 - Feb 2017 (1 year 11 months)
Assisted families in identifying resources and created individualized service plans to support self-sufficiency while coordinating with multi-agency teams to improve family outcomes. Provided case management and long-term goal planning.
Assistant Banquet Manager
Shadowbrook Resort
Apr 2007 - Jan 2009 (1 year 9 months)
Coordinated and executed events for up to several hundred guests, managing teams of 10–15 staff to ensure smooth operations and client satisfaction. Balanced multiple events and timelines with strong organizational skills.
Education
Degrees, certifications, and relevant coursework
PUPennsylvania State University
Associate Degree, Human Development & Family Studies
Completed an Associate Degree in Human Development & Family Studies at Pennsylvania State University, graduating August 2015.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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