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Brandon Harris

@brandonharris1

Senior Client Success Specialist at Datasite, delivering SaaS implementations and onboarding enterprise clients across the Pacific and Midwest.

United States

Message

At Datasite, I own onboarding and implementation for enterprise clients, coordinating requirements, milestones, and go-live readiness. I serve as a customer advocate throughout the M&A lifecycle and work with Product and Engineering to surface deployment challenges.

Previously, I supported Datasite clients with product issues, virtual data rooms, and JIRA workflows, and devised a process with internal stakeholders to decrease client wait time by 15%. At STOLTENBERG CONSULTING INC., I resolved technical support queries and helped deploy software to workstations.

Experience

Work history, roles, and key accomplishments

Current

Senior Client Success Specialist

Current

Datasite

Nov 2023 - Present (3 years)

Own end-to-end onboarding and implementation for 60+ enterprise clients, ensuring successful platform configuration, go-live readiness, and ongoing adoption. Lead implementation planning and serve as primary point of contact throughout the M&A lifecycle.

SaaS Onboarding Implementation Planning Stakeholder Management Go Live Coordination Post Release Optimization Client Success M&A Product Collaboration

Intermediate Product Support Specialist

Datasite

Mar 2022 - Nov 2023 (1 year 8 months)

Provided online support to over 50 high-end clients daily, assessed software bugs, and managed virtual data rooms. Devised a new process that decreased client wait time by 15%.

CRM Troubleshooting Jira Virtual Data Rooms Customer Relationship Management Process Improvement Security Alerts

IT Support Desk Analyst

Stoltenberg Consulting Inc.

May 2021 - Feb 2022 (9 months)

Catalogued tickets, escalated requests, and resolved over 250 technical queries monthly using ServiceNow. Led software deployment to end user workstations and managed user accounts via Active Directory.

ServiceNow Active Directory Technical Support Ticket Management Software Deployment

Provider Service Advocate

United Health Group

Dec 2018 - May 2021 (2 years 5 months)

Executed quality support to healthcare providers seeking clarification on products and policies. Orchestrated employee engagement events to create an inclusive work environment.

Healthcare Support Customer Service Employee Engagement