Open to opportunities

Bongiwe Madlala

@bongiwemadlala

Message

Experienced public administration professional skilled in administration, records management and staff mentoring.

South Africa

Message

What I'm looking for

I am looking for a role in administration or records management where I can improve processes, mentor staff, ensure compliance, and support effective service delivery.

I am a dedicated public administration professional with extensive experience in administrative leadership within municipal government and education sectors. I hold a Bachelor of Public Administration (MANCOSA) and multiple education diplomas, combining policy knowledge with frontline operational experience.

For over a decade I have supported the City of Tshwane Roads and Transport division, developing administrative systems, managing records, compiling performance reports, and mentoring interns to improve operational delivery. I routinely coordinate stakeholder relationships, oversee staff development, and ensure compliance with occupational health and safety and audit requirements.

Earlier in my career I taught at primary and secondary schools, designing lesson plans, assessing learners, and mentoring student teachers. Those roles strengthened my facilitation, communication, and records management skills and inform my practical, people-centered approach to administration.

I bring meticulous attention to detail, strong report-writing and data-management capabilities, and a proven track record of building productive internal and external partnerships to support service delivery. I seek to contribute these strengths to a role where I can continue to improve processes, develop staff, and support organisational objectives.

Experience

Work history, roles, and key accomplishments

Current

Administrative Officer

Current

City of Tshwane Metropolitan Municipality

Mar 2012 - Present (13 years 6 months)

Manage divisional administration for Transport Infrastructure Design & Construction, consolidating performance reports, implementing records systems, and coordinating stakeholder and OHS processes to improve operational delivery.

Records Management Report Writing SharePoint Office Administration Stakeholder Engagement Travel Coordination

Senior Secretary

City of Tshwane Metropolitan Municipality

Mar 2011 - Feb 2012 (11 months)

Provided executive secretarial support for Roads and Stormwater, producing accurate correspondence, managing travel logistics, and maintaining compliant physical and digital records to support management efficiency.

Executive Support document preparation Travel Coordination Records Management

Primary School Teacher

Enjabulweni Primary School

Jan 1993 - Feb 2011 (18 years 1 month)

Planned and delivered classroom instruction, mentored student teachers, managed assessments and learner records, and maintained regular parent communication to improve student engagement and progress.

Lesson planning Classroom Management Assessments Mentoring Parent engagement Student Records

Teacher (Afrikaans)

Khula Senior Secondary School

Oct 1992 - Dec 1992 (2 months)

Taught Afrikaans as an additional language, prepared assessments and schedules, and produced learner progress reports to support language acquisition.

Language Instruction Assessments Report Writing Classroom Management

Acting Principal / Teacher

Quathlamba Primary School

May 1992 - Aug 1992 (3 months)

Oversaw day-to-day operations of a one-teacher primary school, managed administrative submissions to district office, and conducted assessments and learner progress reporting.

School Administration Assessments Reporting Teaching Records Management Educational Leadership

Primary School Teacher

Ophathe Primary School

Jan 1992 - Apr 1992 (3 months)

Delivered integrated classroom instruction with remedial support, developed lesson plans and assessments, and maintained communication with parents regarding learner progress.

Lesson planning Assessments Parent engagement Classroom Activities Record keeping

Education

Degrees, certifications, and relevant coursework

Management College of Southern Africa

Bachelor of Public Administration, Public Administration

Completed a Bachelor of Public Administration with coursework covering local government, public sector budgeting, public law, and research in the public sector.

University of South Africa

Higher Certificate, Adult Basic Education and Training

Completed a Higher Certificate in Adult Basic Education and Training with coursework in adult teaching and learning, teaching practice, and research methods.