@bongamthembu
Technical worker at Transnet Engineering who installed gabion baskets and U-drains and monitored site safety.
South AfricaAt Transnet RNC, I assembled gabion baskets, installed U-drains, and operated a compactor roller machine. I also participated in DSTI and monitored safety precautions and advised on risk assessments.
At CCI, I tracked service levels and system downtime, reported trends to senior management, and worked as a Realtime Analyst. Earlier, I supported telecommunications field testing at ComService Solutions by drive testing network signals and assisting technicians in remote areas.
Work history, roles, and key accomplishments
Assembling Gabion basket
U-drain installation
Cutting of vegetation
Installation of the gabion baskets
Housekeeping Management
Operating Compactor Roller Machine.
Participating in DSTI
Ensuring Safety precautions are monitor and advise (Risk Assessment)
Worked as Technical Worker at Transnet Engineering.
Transportation for clients to desired destinations.
Ensuring that optimum service levels are achieved within a South African-based UK Customer Service Centre on a monthly, daily, and intra-day basis in order to drive up service level consistency performance.
Tracking system and process downtime across the market and report back monthly on trends to senior management with a view to driving down lost time.
Job Role:
Monitoring demand, workforce activities and service delivery performance whilst continuously comparing operational forecasts, schedules, and other plans. Additionally, and as an Analyst, we often react to, and clearly communicate to stakeholders, all issues arising from planned and unplanned events.
Real-time Analyst provides accurate, reliable and timely reporting, problem identific
TalkTalk Inbound Retentions (Home Movers Loyalty)
° Home Movers Loyalty (Retentions)
° Home Movers Customer Service
Customer Service
Upsells (Sales)
Home mover assistance
Retentions (Inbound & Outbound)
ComService Solutions
Dec 2014 - Jan 2015 (1 month)
Maintenance of Cell C Towers
Drive testing network signal
Driving Technicians to remote area to configure
Compiling test reports
TDT Communication Services
Apr 2012 - Dec 2013 (1 year 8 months)
Transportation of Technician to Cell C sites
S.G Aluminium
Jan 2012 - Mar 2012 (2 months)
Drive to client's premises to install aluminum doors and windows and frames.
TEL JOY Bed & Furnitures (Pty)Ltd
Oct 2011 - Jan 2012 (3 months)
Cashier
Sales Assistance
Bookkeeping
Burger Emoyeni Constructions (Pty) Ltd
Jan 2010 - Jan 2010 (0 months)
Cleaning
Installing Covering board on the steel beams
Tel Joy Furniture
Oct 2009 - Jan 2010 (3 months)
Sales Assisting
Bookkeeping
Stock Taking
Delivery
Degrees, certifications, and relevant coursework
Technical Support NQF Level 4
Management NCV Level 2
Grade 12
IsiZulu First Language HG, English Second Language HG, Geography HG, Economics SG, Business Studies
Speed to Competence
Confined Space Safety
Aug 2026
Foundations of ITIL 4 for Service Management
Aug 2026
Management (Certificate), Business Studies
2010 - 2011
Call Center Certificate , Inbound and Outbound
2011 - 2011
Call Center (Inbound and Outbound)
Jan 2011
Comptia A+ & N+ Certificate, Information Technology
2014 - 2014
Certification of Technical Support NQF Level 4 , Technical support
2015 - 2015
speed to competence , contact centre
2016 - 2016
work readiness program
Civil Engineering
2024 - 2024
Risk Assessment Cerifcate
Mar 2025 · Expires Mar 2027
Legal Liability Cerifcate
Mar 2025 · Expires Mar 2027
Health_&_Safety_Representative
Mar 2025 · Expires Mar 2027
Health and Safety Officer (HSO)
Mar 2025 · Expires Mar 2027
Hazardous Material Handling
Mar 2025 · Expires Mar 2027
First Aid 1-3 Combined Cerifcate
Mar 2025 · Expires Mar 2027
Emergency Evacuation
Mar 2025 · Expires Mar 2027
COIDA Workshop attedance Cerifcate
Mar 2025 · Expires Mar 2027
Basic Fire Fighting
Mar 2025 · Expires Mar 2027
Accident Incident Investigation Cerifcate
Mar 2025 · Expires Mar 2027
Software and tools used professionally
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