Open to opportunities

Bonfils Bayingana

@bonfilsbayingana

Message

Sales and customer relations officer with 10+ years in sales and digital marketing.

Rwanda

Message

What I'm looking for

I am seeking roles where I can drive customer satisfaction and retention, lead client-focused teams, and apply digital marketing and PR skills to grow brand visibility.

I am a versatile professional with over 10 years of cross-sector experience spanning sales, digital marketing, and communication.

In my current role as Sales and Customer Relations Officer at AfricaEducationalToys, I manage the end-to-end customer relationship lifecycle and develop long-term client relationships that drive repeat business and referrals.

Previously, I coordinated schedules and resources as a Teamwork Scheduler and Sector Coordinator at Research Triangle Institute, ensuring timely completion of deliverables and supervising sector activities to align with organizational goals.

I also have experience in public relations and digital marketing from roles at Radio Izuba and an internship at Deutsche Welle in Bonn, which strengthened my communication skills and intercultural understanding.

Experience

Work history, roles, and key accomplishments

Current

Sales and Customer Relations Officer

Current

Africa Educational Toys

Jan 2022 - Present (4 years)

Managed end-to-end customer relationship lifecycle, improving client retention and repeat business while collaborating with sales to identify upsell opportunities and close deals.

Customer Relationship Management Sales Upselling Account Management Public Relations Team Collaboration Customer Retention Communication

Scheduler and Sector Coordinator

Research Triangle Institute

Jan 2019 - Dec 2021 (2 years 11 months)

Developed and maintained detailed project schedules and resource allocation, and supervised sector activities to ensure timely delivery and alignment with organizational goals.

Scheduling Project Coordination Resource Allocation Team Leadership Time Management Critical Thinking

Public Relations & Digital Marketer

Radio Izuba

Jan 2016 - Dec 2018 (2 years 11 months)

Developed and executed PR campaigns and digital marketing strategies across platforms to enhance brand image and audience engagement.

Public Relations Digital Marketing Campaign Strategy Content Creation Social Media Management Brand Management Analytics

Communication Intern

Deutsche Welle

Jan 2015 - Dec 2015 (11 months)

Completed a professional internship in communication, developing journalistic and intercultural communication skills and gaining exposure to European media operations.

Communication Journalism Intercultural Communication Media Production Research Public Relations