At Emapta, I resolve service and incident tickets using Freshservice and support end users with hardware, software, and network issues.
I manage user accounts, permissions, and access controls in Active Directory, and troubleshoot remotely with ConnectWise RMM and ScreenConnect while maintaining SLA targets.
Previously, I supported daily IT operations at Tasks Everyday and developed responsive web interfaces at AJIO IT Solution. I also hold a National Certificate II in Computer Systems Servicing.
