At WestMotors, I developed an AI customer assistant that combines text responses with calls to internal backend services. I handled its integration with AI, prompt design, company data, and iterative improvement based on real usage.
I designed an ETL pipeline to keep the assistant supplied with structured, up-to-date knowledge, and curated its datasets with the Marketing department. The assistant handles routine inquiries autonomously, reducing Sales workload by approximately 15–20%.
I also developed an article collection and translation pipeline that reduced the Content Manager’s workload by approximately 85% and improved SEO performance by 20–30%. In a separate messaging integration project, I built an asynchronous Python backend and operator interface connecting a messaging platform with a CRM.
