Blessing Ncube

Developed and maintained internal policies, managed licensing and regulatory filings across multiple jurisdictions, and led due diligence and risk assessments to ensure product and third-party compliance.

Advised on regulatory compliance for B2C online gaming across Africa, conducted CDD/EDD and UBO analysis, maintained licensing schedules and operational risk registers, and produced board compliance reports.

Supported compliance operations and company secretarial tasks, administered document repositories, assisted with license applications and audits, and championed data privacy (POPIA/GDPR) training initiatives.

Managed contract lifecycle from review to renewal, handled client queries and cancellations, and provided telephonic client support while coordinating with site representatives and internal stakeholders.

Provided administrative support to the Group Legal function including correspondence management, minute taking, company secretarial administration, contract register maintenance and compliance framework support.

Managed contract checks, new site onboarding and reconciliations for ATM services, liaised across sales, deployment and finance teams, and produced monthly operational reports.

Supported terminal data setups, managed dispatch tickets and validation checks, produced project lists and month-end reports, and trained new staff on processes and systems.

Dispatched technicians, monitored critical ATM sites, logged and updated incidents, and provided telephonic troubleshooting and customer service to ensure uptime and issue resolution.

Provided 1st and 2nd line broadband and telephony support to UK customers, resolved technical faults, handled billing queries, and coordinated escalations to BT and internal teams.

Completed an LLB (Bachelor of Laws) program, focusing on legal principles and practice.

Completed a compliance-focused course titled 'Compliance – The Risk Management Way'.

Completed training in Emotional Intelligence and Assertiveness to enhance interpersonal and leadership skills.

Completed a Project Management certificate covering foundational project management methodologies and practices.

Completed Call Centre and Customer Service training to develop customer support and communication skills.

Achieved Advanced Level secondary education certificate.

Achieved Ordinary Level secondary education certificate.