Sinazo Njonga

Evaluate financial, legal, and reputation risks by reviewing investors for FICA compliance and ongoing RMCP requirements. Serve as a point of contact for regulatory and compliance queries, preparing CDD/EDD reports and reporting non-compliance with recommended remedial actions.

Led client onboarding and ensured KYC/AML, FATCA/CRS, and related regulatory deadlines were met in line with RMCP. Conducted financial crime screening, managed UBO determination and investor documentation follow-ups, and collaborated with Compliance and MLRO on escalations.

Performed FICA/FAIS and AML/KYC controls by verifying customer identity and financial information and reviewing compliance with established policies and procedures. Reported suspicious transactions to the Financial Intelligence Centre, supported KYC document capturing, and conducted sample audits to monitor control efficiency.

Supervised learning and development activities by supporting team understanding of performance targets and daily planning. Maintained records and reports, promoted teamwork, and provided task direction to ensure operational alignment.

Provided customer service by processing account adjustments and maintaining accurate customer records. Recommended relevant products and services by assessing customer needs across credit and in-store card/loan queries.

Supported fraud prevention and detection by monitoring customer and transactional records to identify unauthorized activity and fraudulent accounts. Generated suspicious activity and risk management reports, communicated fraud alerts to relevant teams, and maintained confidentiality during investigations.

Completed a Generic Management Course from BSI Experian in 2022.

Completed a National Diploma in Human Resources Management at Cape Peninsula University of Technology, graduating in 2018.