At Capital One, I led site reliability and operational excellence initiatives for distributed systems. I reduced disruptive alert notifications by 85% through migration into Failsafe and eliminated Severity 3 incident downtime by automating critical tool processes.
I developed monitoring and alerting with Splunk, Datadog, and New Relic, and configured New Relic APM across microservices. I also led root cause analysis and post-incident reviews, then implemented mitigation strategies and reliability improvements.
At ALLYALIGN HEALTH, I managed engineers and technicians across 18 programs and led enterprise-wide Agile adoption, shortening project delivery times by 25%. Earlier, at the Drug Enforcement Administration (DEA), I developed and maintained secure Java-based enterprise systems and supported production operations.
