Bitan Halder

Spearheaded end-to-end FTE forecast reconciliation across multiple countries and Global Service Centres, synthesising headcount actuals from Finance against open role pipelines. Led Balance Sheet reconciliation on Cadency, aligning Fusion Finance reports with actuals by USD value and headcount count across pillars.

Drove end-to-end governance of the Consultancy Approval Process (CAP), reviewing and stress-testing all third-party spend requests across WPB business lines. Chaired weekly Consultancy Review Board (CRB) meetings and produced weekly spend dashboards for the Global WPB CAO.

Synthesised Ops Risk reporting across 22 markets in 5 regions using Helios data, producing Issues & Audits dashboards for Collections, Underwriting, and Credit Bureau Management. Designed and maintained 'Run the Bank' KRI dashboards for 5 global regions and delivered Risk Environment Oversight presentations for Global Executive Committee.

Led volume and staffing forecasting for Asia Pacific Collections, collaborating with Operations, RDU, and Regional Contact Management. Drove three major technical upgrade programmes (Project SPRUCE, BRONCO, TRILOGY), defining change requirements, overseeing UAT, and managing implementation.

Onboarded Asia Pacific countries onto the Aspect Workforce Management platform, managing call volume forecasting, scheduling, and off-phone planning to meet SLA and business agreements. Delivered daily and ad-hoc performance reporting and analysis.

Administered scheduling for onshore and offshore sites, processing shift bids, intraday changes, and exceptions to maintain schedule adherence. Conducted quality audits for analyst-processed jobs and managed forecast data entry and MIS reporting.

Bachelor of Science degree from the University of Calcutta.