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Bila gilangp

@bilagilangp

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Customer-focused professional with 3+ years of experience in administration, inventory, and client support.

Indonesia

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What I'm looking for

I am looking for a remote position where I can contribute through customer support, administrative assistance, operations, or virtual assistance. I enjoy helping customers, managing administrative tasks, organizing data, and supporting daily business operations. I am eager to grow my skills while working in a collaborative and professional environment.

I hold a Bachelor's degree in Pharmacy and have over three years of experience in retail pharmacy, where I developed strong skills in customer service, inventory management, administration, and data entry.

My daily responsibilities included handling customer inquiries, managing stock, processing transactions, maintaining accurate records, and supporting operational activities using spreadsheets.

I am now seeking opportunities in Virtual Assistance, Customer Support, Administrative Support, or Operations. I am highly organized, detail-oriented, quick to learn new systems, and committed to providing excellent service while ensuring smooth day-to-day operations.

Experience

Work history, roles, and key accomplishments

Virtual Assistant & Lead Gen

Freelance

Built B2B lead generation databases using LinkedIn, Google, and Apollo.io and produced CRM-ready lead lists with verified contacts and organized sales pipelines. Delivered measurable results including a 45% reply rate, 11 referral agreements, and recruiting 24 qualified UX research respondents from 200+ prospects.

Lead Generation B2B Market Research CRM Management LinkedIn Prospecting Apollo.io Google Sheets Microsoft Excel Outreach Tracking Data Entry Project Coordination Apollo.Io

Education

Degrees, certifications, and relevant coursework

Universitas Pakuan Bogor

Bachelor of Pharmacy (S.Farm.), Pharmacy

2017 - 2022

Grade: 2.95

Activities and societies: Participated in a Quality Assurance seminar; gained experience in microbiology testing and cosmetic R&D; developed strong analytical, documentation, and problem-solving skills for administrative and operational roles.

Earned a Bachelor’s degree in Pharmacy, covering pharmaceutical sciences, healthcare, quality assurance, laboratory practices, research methodology, and patient care.