Open to opportunities

Bikash Rana

@bikashrana

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Dedicated Customer Support Professional with expertise in Global Mobility services.

India

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What I'm looking for

I am seeking a remote position that allows me to leverage my customer support expertise while fostering a collaborative and growth-oriented environment.

I am a dedicated and seasoned Customer Support Professional with a decade of expertise in Global Mobility services. My experience includes leading teams and delivering exceptional customer service, particularly in expatriate services. I pride myself on my ability to manage complex situations with a customer-centric approach, ensuring seamless transitions and fostering long-term client relationships.

Currently, I serve as a Functional Consultant for Odoo ERP solutions, where I apply my skills to various business needs. My previous roles have included team leadership in finance and project management, where I successfully managed vendor payments, sales reporting, and inventory management. I am committed to continuous improvement and adapting processes to meet client requirements while delivering projects within service level agreements.

Experience

Work history, roles, and key accomplishments

Team Leader - Finance

ErgodeITServicesPVT.LTD.

Jan 2021 - Present (4 years 5 months)

Managed vendor payments, monthly sales reporting, and reconciled sales against received payments. Assisted in inventory management and the acquisition of new brands, including contract drafting.

Vendor Management Sales Reporting Inventory Management Contract Drafting

Tax Consultant

DeloitteToucheTohmatsuLimited

Jan 2015 - Present (10 years 5 months)

Assisted the engagement team in Global Mobility processes and managed offshore projects. Updated processes based on client requirements, delivered projects within SLA, and handled escalated issues.

Global Mobility Project Management SLA Management Process Improvement

Associate Team Leader

PricewaterhouseCoopers

Jan 2013 - Present (12 years 5 months)

Worked in the Global Coordination Process, updating in-house working tools and maintaining the database. Managed email communications from assignees regarding tax returns and assisted team members with process queries.

Database Management Email Communication Team Leadership

Advanced Associate

Ernst&YoungGlobalLimited

Jan 2011 - Present (14 years 5 months)

Handled the Assignment Initiation & Repatriation team of Engagement Management Service. Managed emails from assignees regarding their tax returns and maintained engagement process documents.

Email Communication Document Management

Education

Degrees, certifications, and relevant coursework

Bangalore University

Master of Science, Science

Completed a Master of Science degree at Bangalore University. Focused on advanced studies within the field, enhancing theoretical knowledge and practical skills.

Bangalore University

Bachelor of Science, Science

Obtained a Bachelor of Science degree from Bangalore University. Gained foundational knowledge and skills essential for further academic and professional pursuits.