BLBianca Lorraine
@biancalorraine
Application Support Analyst focused on Oracle Fusion, SQL reporting, and business process optimization.
NetherlandsWhat I'm looking for
I am an Application Support Analyst with hands-on experience supporting enterprise ERP and business systems in global environments. I specialize in Oracle Fusion Finance and Supply Chain, SQL analysis, KPI dashboarding, and data migration to improve accuracy and decision-making.
I have led functional support and enhancement initiatives, resolved high ticket volumes, and performed root-cause analysis to reduce post-go-live errors and improve resolution times. I bridge business users, IT, supply chain and operations to simplify systems and streamline digital workflows.
Customer-focused and adaptable, I bring international experience across the USA, Brazil and the Netherlands, strong stakeholder communication, and a track record of delivering training, documentation and process improvements that enhance operational efficiency.
Experience
Work history, roles, and key accomplishments
Techno Functional Consultant
Meta
Apr 2025 - Present (10 months)
Led functional support and enhancements for Oracle Fusion Finance and Supply Chain, supporting 30–50 users, improving data accuracy and process continuity through migrations, integrations, and KPI dashboards.
ERP Applications Specialist
Meta
May 2023 - Apr 2025 (1 year 11 months)
Resolved Oracle Fusion incidents for global users, handling 50–70 tickets per month and implementing root-cause fixes to improve resolution time and service quality.
Oracle Fusion Systems Support Specialist
Meta
Aug 2022 - May 2023 (9 months)
Supported gap analysis, design reviews, and solution validation for Oracle Fusion implementations while monitoring ticketing and discrepancy dashboards to ensure timely issue closure.
Bilingual Assistant & Supply Chain Analyst
International Experience
Sep 2018 - Aug 2022 (3 years 11 months)
Supported supply chain and logistics using ERP (Protheus TOTVS), performed data analysis and invoice audits for 100+ monthly shipments, improving cost control and data reliability across multicultural teams.
Customer Service & Indirect Procurement Analyst
Legrand
Sep 2014 - Sep 2018 (4 years)
Implemented ERP-driven process improvements across customer service and indirect procurement in LATAM, managed MRP reports, purchase orders and supplier coordination to improve operational efficiency and KPI performance.
Education
Degrees, certifications, and relevant coursework
USUniversidade Cruzeiro do Sul
Data Warehouse & BI, Data Warehouse & BI
2025 - 2026
Completed a Data Warehouse & BI program focusing on business intelligence, data modeling, and reporting to support data-driven decision making.
UMUniversidade Anhembi Morumbi
Master of Business Administration, Logistics and Supply Chain Management
2020 - 2021
Completed an MBA in Logistics and Supply Chain Management with coursework in supply chain strategy, logistics operations, and procurement.
USUniversidade Estácio de Sá
Bachelor of Industrial Engineering, Industrial Engineering
2012 - 2018
Earned a Bachelor of Industrial Engineering studying industrial systems, production planning, and operations management.
Tech stack
Software and tools used professionally
Availability
Location
NetherlandsAuthorized to work in
Job categories
Interested in hiring Bianca?
You can contact Bianca and 90k+ other talented remote workers on Himalayas.
Message BiancaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
