At Turnaround International, I managed end-to-end Workers' Compensation claims for US healthcare providers, processing 100+ claims weekly. I handled AR follow-up, denial management, appeals, and payment reconciliation, helping reduce processing delays by 25% and improve collections by 20%.
I also reviewed medical and legal records, maintained case files, and coordinated hearings and depositions with attorneys, insurers, and medical providers. At Rebel Foods Pvt. Ltd., I supported customers by phone, email, and chat, resolving escalations within SLA timelines.
