At Vocis LLC., I manage accounts receivable allocation and aging, and coordinate claims requiring investigation with Billing, Payment Posting, and Coding teams.
I also address patient and client billing queries, participate in client meetings, and provide operational support to the Eligibility and Benefits and Patient Statement teams.
Previously, as a Business Support Senior Associate (Quality Auditor), I audited claims for accuracy and compliance, monitored calls for HIPAA adherence, and prepared performance reports. At NTT Data, I followed up with insurers on denied or delayed claims, investigated rejections, and processed appeals.
