At Outlier Platform, I analyze instructions and conversational scenarios to define test requirements, then create and refine prompts that probe AI systems for edge cases and gaps.
I evaluate system outputs against project-specific rubrics for accuracy, relevance, tone, safety, and guideline adherence. I document factual errors and quality issues in structured feedback reports for cross-functional teams.
At PNB MetLife India Insurance Co. Ltd, I conducted needs-discovery conversations with HNI clients and matched their stated requirements to insurance and investment solutions.
At Policybazaar.com, I gathered and documented requirements across insurance products using client profiling and needs analysis. On the Customer 360 Banking Project at ICICI Bank, I analyzed customer behavior and segments and presented personalized recommendations to stakeholders.

