At Tata Consultancy Services (TCS), I oversee P1/P2 major incident lifecycles and directed shift operations, working to restore services quickly and complete root cause analysis.
I stabilized a high-risk transitional account, safeguarding business continuity and earning praise from UK client leadership. I also led joint technical bridges, maintained SLA compliance, and managed communications for international accounts.
At IndiGo Airlines, I handled airport operations and customer service, led shifts, and helped ensure on-time departures. I hold ITIL v4 and Major Incident Management certifications, and was recognized as a Subject Matter Expert and twice as Star of the Month.
