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Bhavesh D

@bhaveshd

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Program Manager at Birlasoft Ltd. overseeing enterprise IT service delivery and infrastructure services.

India

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At Birlasoft Ltd., I oversee enterprise IT service delivery and infrastructure services, managing client relationships, budgets, vendors, and governance.

I lead cross-functional teams to meet SLA and KPI goals and drive continuous improvement. Previously at Birlasoft Ltd., I managed major incidents and established proactive problem management across infrastructure teams.

At Accenture, I managed DevOps support, major incidents, releases, and service transitions for enterprise clients. My experience also includes service desk operations and ITSM consulting at Sutantra Infotech, and global service desk management at Quistor Enterprises BV.

Experience

Work history, roles, and key accomplishments

Current

Program Manager – Infra Management Services

Current

Birlasoft Ltd.

Aug 2022 - Present (4 years 2 months)

Oversaw enterprise IT service delivery and infrastructure services. Managed client relationships, budgets, vendors, governance, and continuous improvement while leading cross-functional teams to ensure SLA and KPI achievement.

IT Service Delivery Infrastructure Management Customer Relationship Management Budget Management Vendor Management Governance Continuous Improvement SLA Management KPI Management

Associate Project Manager – Service Management

Birlasoft Ltd.

Jan 2021 - Jul 2022 (1 year 6 months)

Managed major incidents and problem management. Established proactive problem management across infrastructure teams.

Major Incident Management Problem Management IT Service Management Infrastructure

Senior Consultant – SD Operations & IT Service Management

Sutantra Infotech

Oct 2019 - Jan 2021 (1 year 3 months)

Consulted on service desk operations and ITSM improvements.

Service Desk Operations IT Service Management ITSM

Service Desk Manager

Quistor Enterprises BV

Sep 2017 - Sep 2018 (1 year)

Managed 24x7 global service desk operations.

Service Desk Management Global Operations 24x7 Support Services

Service Desk Manager

AGS Transact Technologies

Jan 2016 - Jan 2017 (1 year)

Led B2B application support service desk.

Service Desk Management B2B Support

Major Incident & Problem Manager

Accenture

Jun 2005 - Dec 2015 (10 years 6 months)

Managed DevOps support, major incidents, releases, and service transitions for enterprise clients.

DevOps Major Incident Management Problem Management Release Management Service Transition

Education

Degrees, certifications, and relevant coursework

Mumbai University

Bachelor of Science, Information Technology

Bachelor of Science in Information Technology from Mumbai University, completed in 2006.

MIT Sloan School of Management

Advanced Program in Technology Leadership and Innovation, Technology Leadership and Innovation

Advanced Program in Technology Leadership and Innovation, dual certificate from MIT Engineering Leadership Program and MIT Sloan School of Management.