Looking for a job

bhavana Karanam

@bhavanakaranam

Message

I improve client service operations through Salesforce CRM, case management, and reporting.

India

Message

What I'm looking for

I'm looking for a client service, CRM, case management, or operations role where I can improve workflows, support SLA adherence, analyze service trends, and coordinate teams to deliver reliable client outcomes.

At Harsco India, I supported high-value clients in regulated waste disposal and recycling services, using Salesforce CRM to track cases, identify service-request patterns, and improve support workflows. I coordinated internal teams, monitored SLA adherence, and delivered client performance updates.

I've also analyzed service trends, prepared compliance documentation, streamlined onboarding and case-management processes, and supported fleet and logistics system integration. Previously at Convergys, I reviewed high-risk user-generated content for Google platforms, applying Trust & Safety policies with accuracy and confidentiality.

Experience

Work history, roles, and key accomplishments

Analyst II – Client Relationship Specialist

Harsco India Pvt Ltd

Jul 2021 - Apr 2024 (2 years 9 months)

Utilized Salesforce CRM to identify patterns in service requests, support case tracking, and optimize client support workflows. Served as primary point of contact for high-value clients, ensuring timely resolution of service issues and inquiries related to regulated waste disposal and recycling services.

Salesforce Case Management Customer Relationship Management Service Request Management Case Tracking SLA Monitoring Customer Service Operations Data Analysis And Reporting Excel Root Cause Analysis Process Improvement Workflow Optimization Documentation and compliance Stakeholder Communication Cross Functional Collaboration

Process Associate – Trust & Safety Operations

Convergys India Pvt Ltd

Feb 2019 - Jul 2021 (2 years 5 months)

Reviewed and actioned user-generated content across Google platforms in line with community guidelines, legal requirements, and internal Trust & Safety policies. Handled sensitive, high-risk cases with a high level of accuracy and confidentiality.