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Bev Madrid

@bevmadrid

Customer service and financial support specialist at ECE Consulting Services who handled billing, payments, shipment issues, and product catalog updates.

Philippines

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What I'm looking for

I’m seeking full-time remote customer support work and am available across US EST, US PST, UK GMT, and AU AEST time zones.

At ECE Consulting Services, I handled high-volume customer inquiries for shipment status, tracking, orders, billing, payments, refunds, returns, and exchanges. I also coordinated with carriers and internal teams to resolve delivery problems and customer complaints.

I conducted keyword research for Walmart and JET product records and campaigns, and analyzed product titles, descriptions, and catalog data to improve search accuracy and listing quality.

At Flamingo BPO Solutions, I supported customers of an international online gaming platform with account, payment, deposit, winnings, and payout questions. Earlier, at Collabera Solutions Limited, I handled shareholder inquiries, transactions, and account maintenance.

My other experience includes Tier 1 technical support at Startek Philippines and financial customer support at Results Companies Manila and Aegis People Support Inc. I’m available for full-time remote support across US EST, US PST, UK GMT, and AU AEST time zones.

Experience

Work history, roles, and key accomplishments

Senior Customer Service Rep/Ecommerce Specialist

ECE Consulting Services

Sep 2015 - Jul 2023 (7 years 10 months)

Managed high-volume customer inquiries through messenger, email, and chat, providing shipment status and order support. Resolved delivery delays, package damage, billing, refunds, and returns while documenting interactions in support systems.

Customer Service Ecommerce Order support Billing Refunds Returns CRM Data Entry Keyword Research Walmart JET

Online Gaming Specialist/Customer Service Representative

Flamingo BPO Solutions

Jul 2014 - Sep 2015 (1 year 2 months)

Handled inbound calls and emails for an international online gaming platform, resolving customer questions about accounts, payments, and website functions. Processed deposit-related inquiries and explained payment transactions, winnings, and payouts.

Customer Service Online Gaming Payment Processing Account Support Email Support Phone Support

Investment Agent/Customer Service Representative

Collabera Solutions Limited

Oct 2013 - Feb 2014 (4 months)

Handled inbound calls from shareholders and prospective shareholders, providing accurate financial account and procedural information. Processed shareholder transactions and account maintenance requests.

Customer Service Financial Services Shareholder Support Account Maintenance Phone Support

Technical Support Representative, Tier 1

Startek Philippines

Oct 2012 - Mar 2013 (5 months)

Provided phone and email technical support by following established call handling, troubleshooting, and customer service procedures. Documented technical concerns and coordinated with team members to support timely issue resolution.

Technical Support Troubleshooting Customer Service Documentation Phone Support Email Support

Money Transfer Agent/ Customer Support Associate

Results Companies Manila

Mar 2011 - Feb 2012 (11 months)

Resolved customer financial concerns through authorized support tools and established procedures while protecting confidential customer information. Provided accurate account and service information based on customer needs and policies.

Customer Service Money Transfers Financial Support Confidentiality Account Information

Financial Executive / Customer Support Associate

Aegis People Support Inc.

Mar 2010 - Mar 2011 (1 year)

Handled loan servicing and customer account inquiries by applying established financial customer service procedures. Resolved customer concerns through clear communication while supporting customer satisfaction and loan retention.

Customer Service Loan Servicing Account Support Financial Services Communication Skills