Betty Kibata
@bettykibata
I am a customer support specialist improving resident experience and operations.
KenyaWhat I'm looking for
I am an experienced customer support specialist and resident experience manager with a track record of improving resident satisfaction and streamlining property operations. At Roofstock I oversaw Resident Services teams, managed portfolio operations, handled escalations, processed lease renewals, conducted month-end audits, and served as a primary tester for platform releases.
Earlier roles as Senior Customer Service Agent and in marketing and administration at Faraja Limited strengthened my skills in training, quality control, project budgeting, procurement, financial accounting, stakeholder liaison, and event coordination.
Experience
Work history, roles, and key accomplishments
ROManaged resident services and daily property portfolio operations for assigned portfolios; processed lease renewals, conducted month-end audits, documented and escalated resident issues, and provided product feedback and UAT for platform enhancements.
Senior Customer Service Agent
Smarter Cell
Oct 2017 - Feb 2023 (5 years 4 months)
Led multichannel customer support operations including inbound/outbound calls, chat and email; recruited and trained agents, managed dispatching and billing, maintained customer records, and escalated technical issues to IT.
Marketing and Administration
Faraja Limited
Mar 2011 - Dec 2018 (7 years 9 months)
Managed marketing, administration and project operations for site development projects including budgeting, procurement, stakeholder liaison, financial accounting, and sales coordination.
Education
Degrees, certifications, and relevant coursework
KUKenya Methodist University
Bachelor of Business Administration, Business Administration
Completed Bachelor of Business Administration at Kenya Methodist University, graduating in 2009.
KMKenya Institute of Management
Diploma in Business Management, Business Management
Completed a Diploma in Business Management at the Kenya Institute of Management in 2007.
Karima Girls
Kenya Certificate of Secondary Education, Secondary Education
Completed secondary education (Kenya Certificate of Secondary Education) at Karima Girls in 2003.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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