Currently working for Enterprise Mobility where I partner with stakeholders to clarify scope and translate needs into updated procedures, processing forms, and reference materials. I maintain version-controlled process documentation and track small improvement initiatives. Daily activities include intake and triage of Partner/user issues through Jira, Request It, Confluence, and other internal tools. Creation of onboarding and training aids and support external Franchise partners with business data analysis, customer support, quality assurance, and escalations.
Earlier, as a Management Trainee, I supported post-COVID reopening and standardization effort across 14 Orlando, FL area branches. I documented current- and future-state workflows and implemented new facility standards with the assistance of Branch management and within Global corporate guidelines.
