Beth User

Contact warm leads through outbound calls, email, and text to confirm interest in travel promotions and schedule qualified appointments. Handle inbound customer inquiries and maintain accurate CRM records.

Write research-driven, SEO-informed blog content and snippets for wellness, nutrition, and plant-based audiences, with repurposing for social platforms. Develop content outlines and educational formats, monitor SEO and engagement signals, and support link-building initiatives.

Coordinate executive-level mystery shopping projects for international clients, ensuring accuracy, compliance, and timely delivery. Recruit, train, and supervise mystery shoppers while reviewing and approving detailed evaluation reports.

Developed and managed social media content strategy for a UK-based short-term rental business, creating engaging content to strengthen brand visibility. Managed guest communications for reservations made through Airbnb and Booking.com.

Created research-driven survival and preparedness content for beginners and outdoor enthusiasts. Planned and managed multi-platform content calendars using a funnel-based strategy to increase engagement and audience retention.

Conducted online product research and competitor analysis to inform product positioning and e-commerce listing strategies. Created product titles and descriptions, and analyzed pricing trends and market demand.

Wrote website summaries, blogs, articles, and short-form content tailored to diverse online audiences. Conducted topic and keyword research using SEO tools to improve visibility and search performance.

Wrote SEO-focused blog posts and articles designed to support link-building and organic visibility. Adapted content to different niches and publishing guidelines for third-party blogs and websites.

Delivered structured online lessons and evaluated student progress through written performance reports. Developed personalized learning approaches to support measurable improvement and language proficiency.

Managed high-level escalation cases for PayPal UK involving account security, disputes, chargebacks, and compliance issues. Acted as primary liaison between customers and PayPal risk teams.

Responded to billing and service inquiries from Amazon.co.uk customers, providing accurate information and timely issue resolution. Handled telesales accounts for Sprint, processing orders, activations, and upgrades.

Provided directory assistance and informational support for U.S., Puerto Rico, Canada, and U.K. markets. Delivered accurate real-time information including schedules, directions, and reservation details.

Conducted fieldwork and academic research on regional socio-cultural issues. Assisted in preparing position papers, documentation, and data interpretation for research projects.

Issued memoranda, managed client-facing documentation, and supported disciplinary case processing. Coordinated company activities, meetings, and employee orientations to support operational needs.

Assisted in planning symposiums, immersion programs, and advocacy initiatives. Conducted research on women's roles and community issues within the Cordillera Region.

Managed day-to-day café operations with focus on customer relations and food service management. Recruited, trained, and supervised café staff to maintain consistent service standards.

Pursued a Bachelor of Arts in Social Sciences, developing a strong foundation in research, writing, and communication.

Completed secondary education, building foundational knowledge and skills.