Open to opportunities

bethel mutunga

@bethelmutunga

Message

I resolve high-volume customer escalations and keep digital service operations running smoothly.

Kenya

Message

What I'm looking for

I'm looking for full-time, part-time, or contract customer support and operations work where I can handle escalations, improve service workflows, and support customers remotely across weekday or weekend shifts.

I've supported riders, drivers, transport operators, and corporate users at Uber and Little Cab, resolving high-volume, time-sensitive inquiries while maintaining professionalism and data accuracy. At Uber, I was consistently recognized as a Top 3 performer for service reliability and performance metrics.

I manage complex escalations, facilitate remote onboarding and training, and turn driver and user feedback into clearer processes that improve service delivery. I'm equipped for remote weekend shifts and Australian business hours, using Google Workspace, Microsoft Office, workflow systems, and AI productivity tools.

Experience

Work history, roles, and key accomplishments

Operation Specialist/Customer Care Specialist

LittleCab

Jun 2021 - Dec 2021 (6 months)

Managed and resolved high-volume, time-sensitive customer inquiries, maintaining strict professionalism and data accuracy. Handled daily communications between transport operators, internal operational teams, and corporate users to keep service workflows smooth and uninterrupted.

Customer Support Workflow Management

Customer Care

Uber

Apr 2017 - Jun 2020 (3 years 2 months)

Provided comprehensive remote platform support to a vast network of drivers and riders, consistently recognized as a Top 3 performer for service reliability and performance metrics. Managed complex, escalated support cases under pressure, applying practical problem-solving to lower dispute resolution times.

Customer Support Escalation Management Problem Solving Remote Support Onboarding Training Feedback Collection