Benson Daniella
@bensondaniella
I resolve high-volume customer issues across global support and operations teams.
NigeriaWhat I'm looking for
I've supported global customers at AO Globe Life, Loadzy AI, Trellinx Fabrication Services, and Bennies Hairs, managing high-volume phone, email, and live-chat inquiries across insurance, AI technology, logistics, fabrication, and e-commerce. I resolve policy, billing, account, order, shipping, returns, and refund issues with empathy while keeping CRM records accurate and cases moving within SLA.
At Loadzy AI, I resolved over 70% of issues at first-level support and made 100+ outbound calls daily to qualify leads and schedule demonstrations. I also coordinate customer projects, procurement, invoices, and operational records, using Zendesk, Freshdesk, HubSpot, and Intercom to improve customer experiences.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
AO Globe Life
Mar 2025 - Apr 2026 (1 year 1 month)
Managed 90+ customer inquiries daily via phone, email, and live chat, resolving policy, billing, and account issues for veterans and their families. Processed policy changes and maintained CRM documentation while de-escalating sensitive concerns.
Customer Support Agent | Sales Development Representative
Loadzy AI
Mar 2024 - Jan 2025 (10 months)
Provided first-level support to warehouse operators and fleet managers, resolving 70%+ of issues and escalating complex cases. Conducted outbound calls for lead qualification and maintained accurate HubSpot records.
Operations | Customer Support Specialist
Trellinx Fabrication Services
Mar 2023 - Apr 2024 (1 year 1 month)
Coordinated 15-30 customer projects simultaneously, managing communication and operational records. Prepared invoices, tracked orders, and supported procurement to reduce project delays.
E-commerce Customer Service Representative
Bennies Hairs
May 2022 - Feb 2023 (9 months)
Managed 100+ customer inquiries daily via phone and live chat, achieving an 80% first-contact resolution rate. Processed orders and CRM updates while collaborating with fulfillment teams.
Education
Degrees, certifications, and relevant coursework
University of Benin
Bachelor of Science, Social Work
Bachelor of Science in Social Work degree from the University of Benin, completed in 2023.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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