Ben Lopez

At Good Remedy Intelligence, I scope AI-assisted work and build practical delivery artifacts—from workflow maps and SOPs to quality rubrics and pilot measurement plans. I translate AI capabilities, limitations, and business risks into executive-ready recommendations and controlled workflows that connect human review, adoption, quality, and operational outcomes.

I've advised healthcare and digital clients at Digital Expertise Inc. on customer experience, engagement, reporting, workflow improvement, and operational performance. My work includes facilitating working sessions, creating implementation materials, and turning findings into practical next steps.

Previously, I directed multi-site operations at BAYADA Home Health Care, led Manhattan branch operations at Synergy HomeCare, managed payer contracts and rates at Ultimate Care, and supported institutional fixed-income clients at Bloomberg. Across financial platforms, healthcare operations, consulting, and workflow transformation, I bring 15+ years of client delivery, team leadership, and operational method-building.