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Benjamin Jones

@benjaminjones2

I design enterprise financial products that improve confidence, completion, and customer outcomes.

I've designed customer-facing financial products at Investec and HSBC, turning complex payments, savings and investment journeys into clear, high-confidence digital experiences.

At Investec, I led Investec Save from zero-to-one, helping it attract £4bn in deposits within two years. I also designed a jargon-free automated sign-up that made users 9x more likely to complete their application and investment interfaces that reduced calls to Investment Managers by 28%.

I've built scalable design systems, delivered accessible WCAG 2.1 AA experiences, and partnered closely with Product, Engineering and global teams. Most recently at HSBC Private Bank, I delivered 62 production-ready screens across seven journeys for a US payments portal.

Experience

Work history, roles, and key accomplishments

Senior UX/UI Designer

HSBC Private Bank

Oct 2025 - Apr 2026 (6 months)

Delivered 62 screens across 7 journeys for the US payments portal, coordinating with four international teams under strict compliance constraints. Produced detailed specs and annotated handoffs to enable engineering to build with minimal design clarification.

UX Design UI Design Design Systems Accessibility Figma Prototyping Interaction Design Compliance Stakeholder Management

Senior Product Designer

Investec Wealth & Investment

Apr 2023 - Apr 2025 (2 years)

Won the 11th Wealth Briefing European Award in 2023 for 'Customer Facing Digital Capabilities', designing customer-facing investment interfaces. Led end-to-end design for complex data visualisation, translating real-time financial data into intuitive interfaces, reducing calls to Investment Managers by 28%.

Product Design UX Design UI Design Accessibility WCAG 2.1 AA Figma Prototyping User Research Usability Testing

Product Designer

Investec Bank

Jan 2015 - Apr 2023 (8 years 3 months)

Led end-to-end design for Investec's mass-market savings platform (Investec Save), from zero-to-one concept through launch and iteration, attracting £4bn in deposits within two years. Designed a fully automated, jargon-free sign-up with on-the-spot account opening, making users 9x more likely to complete the application.

Product Design UX Design UI Design Design Systems Figma Prototyping User Research Usability Testing Accessibility WCAG 2.1 AA

Senior Digital Designer

Jacob Bailey

May 2011 - Jan 2015 (3 years 8 months)

Designed conversion-focused digital products across retail, fintech and entertainment for clients including RBS, Mastercard, Vodafone, BT and Stansted Express. Mentored junior and mid-weight designers and managed the design queue, working directly with the creative director and clients to set direction and quality.

Digital Design UX Design UI Design Mentor Client Management Design Direction