Looking for a job

Beatrice User

@beatricenjeri888

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Customer service professional applying communication, organization, and sales support to drive growth.

Kenya

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What I'm looking for

I’m looking for a role where I can apply my communication, organizational, and sales skills to support business operations, drive growth, and enhance customer satisfaction—using my administration, logistics support, and brand promotion strengths.

I’m a customer service representative who enjoys solving problems fast and keeping clients confident through clear, accurate communication. From 2023–2025 at PM Digital, I resolved client complaints by identifying root causes, coordinating with internal teams, and providing timely updates.

I handle service requests, changes, and administrative approvals while maintaining accuracy and compliance with company procedures. I also maintain organized documentation and accurate records of client communications, project updates, and transactions to support smooth handovers.

I follow up after delivery to confirm resolution and satisfaction, and I escalate complex or time-sensitive issues to management with detailed context. I bring strong organizational, administrative support, and brand-promotion mindset from freelancing services (2021–2023), supported by training in computer studies.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

PM Digital

Jan 2023 - Jan 2025 (2 years)

Resolved client complaints and service issues by identifying root causes, coordinating with internal teams, and providing accurate updates to improve issue resolution and client relationships. Managed service requests and administrative approvals while maintaining detailed records and escalating complex issues with supporting documentation.

Complaint Resolution Customer Relations Management Administrative Support Service Request Processing Record keeping Escalation Management Excel Outlook

Freelance Services

Jan 2021 - Jan 2023 (2 years)

Provided administrative and customer support services, handling data entry, document organization, and record keeping to support business operations. Supported client relationship management and delivered organized, timely responses while maintaining accuracy under deadlines.

Data Entry Customer Relations Management Administrative Support Record keeping Document Management Excel Outlook Attention To Detail