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Bayu Baskoro

@bayubaskoro

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I lead 24/7 IT banking monitoring operations to keep services stable and speed up incident response.

Indonesia

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What I'm looking for

I am looking for a flexible remote freelance opportunity in healthcare referral and client support. I am interested in roles with clear referral processes, transparent commission terms, and opportunities to develop communication and customer service skills. I am available to start immediately.

At CIMB Niaga Bank, I lead real-time IT monitoring operations and manage an eight-person monitoring team to keep banking services stable 24/7. I improved service stability to 99%, sped up system incident responses by 25%, and ensured operational coverage without any monitoring gaps.

I developed and implemented SOPs and WIs that boosted process efficiency by 30%, managed cross-department incident escalations, and prepared daily and monthly operational reports for management. I also analyzed operational trends, patterns, and anomalies to reduce downtime and drive continuous improvement.

I built team capabilities through monitoring tool training, shift coordination, technical documentation, and system performance evaluations. My focus is on ensuring IT service security, performance, and continuity through effective processes and good collaboration.

Experience

Work history, roles, and key accomplishments

IT Monitoring Manager

Bank CIMB Niaga

Aug 2023 - Feb 2026 (2 years 6 months)

Managed daily monitoring operations, coordinated cross-departmental incident handling, and developed SOPs and work instructions. Led a 24/7 monitoring team, improved service stability to 99%, and increased process efficiency by 30%.