At Home Credit Indonesia, I oversaw IT operational support teams and worked to keep daily services running smoothly. I supported Helpdesk, ServiceDesk, Application Support, and Problem Management, with a focus on effective ticket handling and service levels.
I trained teams to use monitoring tools including Nagios, Dynatrace, Splunk Monitoring Tool, and Grafana. I also updated IT Operations procedures to support ISO 27001, governance, audits, and compliance.
At Bank Mandiri Taspen, I established and developed the IT Monitoring Team, helping members assess system health, identify potential issues, and escalate them in time. I also coordinated Disaster Recovery testing for nearly 100 core applications and worked with vendors and business stakeholders on system implementation and operational improvements.
Earlier, at PT Olympindo Multifinance (Jtrust), I supported IT operations and application services across branches, coordinated user acceptance testing, and managed application deployments and access reviews. I began in IT helpdesk and NOC support and developed an Asset Management and Asset Tracking System for Bank Indonesia using ASP.NET.
