At MapSoluciones, I provide N1/N2 technical support to CCSS end users, handling hardware and software incidents and resolving network connectivity issues.
I install and configure computer equipment and printers, and support services including VPN, Microsoft 365, and digital signature applications. I also manage and document incidents through Service Desk tools.
At Coopesa, I provided N1/N2 support, installed and maintained equipment, and assisted with LAN troubleshooting and network cabling. I’m trained in cybersecurity and ethical hacking, with ongoing professional development in the field.
