Basuna Khatri

I’m a highly experienced General Manager with 13 years of leadership in high-volume McDonald’s operations in Canada. I focus on operational efficiency, quality assurance, and process compliance, even in fast-paced, high-pressure environments.

Over my career, I’ve directed full restaurant operations to ensure efficiency, service excellence, and accuracy. I’ve managed staffing, scheduling, hiring, onboarding, performance evaluations, and daily reporting that supports operational analytics and inventory control.

I’m known for identifying process gaps and implementing improvements to increase efficiency. I ensure strict adherence to SOPs, food safety, and quality standards, while training teams on procedures, compliance, and customer service expectations.

I bring strong attention to detail, structured, process-driven execution, and clear communication. I’m seeking remote Operations Coordinator, QA, or Project Coordination roles in corporate or tech environments where I can bring reliable systems, coaching, and performance management.