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Barsha Singh

@barshasingh

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Technical Support Analyst at Origent Technologies who supported a SaaS platform and resolved customer issues remotely.

India

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What I'm looking for

I’m seeking a fully remote role, open to global or foreign-currency-paying employers as well as India-based remote teams.

At Origent Technologies, I supported customers using a SaaS platform through phone, email, and chat. I troubleshot technical and account issues and managed tickets while maintaining case documentation and SLA adherence.

I also escalated cases beyond first-line support and coordinated with relevant teams. I shared recurring customer feedback to support process improvements.

At Amazon, I onboarded and trained 1,000+ sellers on the platform, guiding account setup and product adoption. I supported Fulfillment by Amazon processes and handled seller requests across phone, email, and chat.

I maintained a CSAT score above 90% at Amazon and was recognized as a Top Performer. I’m seeking a fully remote role and am open to global or India-based remote teams.

Experience

Work history, roles, and key accomplishments

Technical Support Analyst

Origent Technologies

Mar 2025 - Aug 2026 (1 year 5 months)

Provided remote customer support and technical support for a SaaS platform, handling inquiries and resolving issues for clients across multiple US states. Managed the full ticket lifecycle, troubleshooting issues, and escalating complex cases.

Customer Support Technical Support Troubleshooting Ticket Management CRM SLA Adherence Multichannel Support Escalation Management

Seller Support Onboarding Associate

Amazon

Oct 2021 - Dec 2024 (3 years 2 months)

Onboarded and trained 1,000+ sellers onto Amazon's platform, guiding account setup and platform training. Managed seller accounts, supported FBA processes, and maintained a CSAT score above 90% as a Top Performer.

Customer Onboarding Account Management CRM Ticketing Systems Upselling Cross Selling CSAT Management FBA