Natália Marques

Manage and track FCL, BCN and LCL shipments; follow up with clients, origins and partners to align deadlines and processes. Prepare quotations and shipping instructions; monitor operational deadlines and resolve pending issues. Manage a client portfolio with proactive communication and service excellence; liaise with internal teams to ensure compliance with processes and SOPs.

Provided customer support, answering inquiries and resolving issues across the ocean export process. Verified and confirmed shipment details, ensuring information was accurate and up to date. Managed release of original Bills of Lading (origin and destination), Telex Release and Sea Waybill (SWB). Issued and sent local charges and freight invoices; followed up with exporters and agents at POD.

Port terminal security and access control: issued access badges and requested entry authorizations by email. Checked container in/out and driver documentation; managed PPE inventory.

Maintenance department at the terminal: issued and recorded invoices, logged service orders in SAP and fuel notes. Prepared KPI presentations and handled phone support.

Customer service, sales and contract renewals, customer registration, reception and phone support. Cashier duties: opening/closing the register and daily cash reconciliation across three branches.

Technical Diploma in Administration completed in December 2020.

Technical Diploma in Logistics completed in July 2019.