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Open to opportunities

Bankole Waliyah

@bankolewaliyah

Detail-oriented customer support professional committed to exceptional service.

Nigeria

What I'm looking for

I seek a role that values customer relationships and offers growth opportunities.

I am a dedicated customer support professional with a strong background in customer relationship management, time management, and data analysis. My experience spans various roles where I have consistently delivered exceptional customer service, driving sales growth and fostering long-term relationships with clients.

In my current role as a Senior Sales Associate at Fortech Limited, I have successfully increased our client base by 20% within my first year through effective sales strategies and relationship-building. My ability to collaborate with internal teams has allowed me to resolve complex customer issues, significantly improving the overall customer experience. Previously, as a Sales Associate at Oceanic Gush Ltd., I enhanced customer service delivery, leading to improved customer satisfaction and loyalty.

Experience

Work history, roles, and key accomplishments

FL
Current

Senior Sales Associate

FORTECH LIMITED

Jul 2024 - Present (11 months)

Provided excellent customer service, resolving queries and concerns via phone, email, and chat. Increased client base by 20% within the first year through effective sales strategies and relationship-building. Collaborated with internal teams to resolve complex customer issues and improve overall customer experience.

OL

Sales Associate

OCEANIC GUSH Ltd.

Mar 2023 - Oct 2023 (7 months)

Enhanced customer service delivery, resulting in improved customer satisfaction and loyalty. Improved office efficiency by streamlining communications processes and workflows. Provided team support, guidance, and training to ensure excellent customer service and sales performance.

Education

Degrees, certifications, and relevant coursework

Lagos State University logoLU

Lagos State University

Bachelor of Arts, History and International Relations

2016 - 2019

Studied Arts in History and International Relations, focusing on the dynamics of global interactions and historical contexts that shape international policies.

Tech stack

Software and tools used professionally

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Bankole Waliyah - Senior Sales Associate - FORTECH LIMITED | Himalayas