Open to opportunities

Bankole Adesegun

@bankoleadesegun

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Skilled IT support professional with a focus on problem-solving.

Nigeria

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What I'm looking for

I seek a role that fosters growth, collaboration, and innovative IT solutions.

I am a highly skilled and results-oriented professional with over 3 years of experience in IT Help Desk Management and End User Support. My background includes a strong focus on project management, where I have successfully collaborated with technical support teams and contributed to strategic planning initiatives. I excel in overseeing the development and implementation of desk policies while applying advanced troubleshooting techniques for both hardware and software in various environments.

In my current role as an Operation/IT Support Officer at Aryfad Travels and Tours, I manage visa application processes, ensure compliance with immigration regulations, and maintain supplier relationships. My efforts have led to a 25% increase in client satisfaction ratings through tailored travel itineraries. Additionally, my experience as a Computer Studies Teacher during my National Youth Service Corps has honed my communication and leadership skills, allowing me to effectively simplify complex concepts for students.

Experience

Work history, roles, and key accomplishments

Current

Operation / IT Support Officer

Current

Aryfad Travels and Tours

Jan 2024 - Present (1 year 8 months)

Coordinated and managed visa applications for clients, ensuring accurate and timely preparation of travel documents. Built and maintained relationships with suppliers while ensuring compliance with immigration regulations and laws.

Visa Processing Travel Documentation Supplier Management Customer Service Risk Management Team Management Quality Control Crisis Management

Computer Studies Teacher

Apostolic Faith Secondary School

Jan 2023 - Present (2 years 8 months)

Developed and delivered lesson plans for computer studies, simplifying complex concepts to enhance student understanding. Managed the school computer laboratory and contributed to advertisement committee projects involving graphic design and social media activities.

Lesson planning Graphic Design Social Media Classroom Management Leadership Communication Problem Solving

IT Intern

The Federal Polytechnic Ilaro

Jan 2022 - Present (3 years 8 months)

Conducted hardware repairs and software installations for various devices, and set up and maintained Wi-Fi networks. Provided practical tutoring on CISCO IT Essentials and managed the institution's CCTV systems and network monitoring.

Installation Networking CISCO IT Essentials Troubleshooting Technical Support Cisco IT Essentials

Administrative Officer and IT Officer

The Federal Polytechnic Ilaro

Jan 2019 - Present (6 years 8 months)

Addressed student and staff concerns related to the school portal and updated the institution's website while safeguarding sensitive data. Generated and maintained documents, reports, and records.

School Portal Management Document Management Record keeping Administrative Support IT Support

Education

Degrees, certifications, and relevant coursework

The Federal Polytechnic Ilaro

Higher National Diploma, Computer Science

Obtained a Higher National Diploma in Computer Science. This program provided advanced knowledge in various aspects of computer science, building upon previous studies.