At Sentient Labs, I build ASM, an agent reliability platform that turns BRDs and flow definitions into synthetic scenarios, evaluates agent versions, and feeds findings into improvement and re-testing cycles.
I improved retrieval hit rate for eGain enterprise knowledge bases from 0.60 to 0.92 using hybrid retrieval and rank fusion, while building DSPy-based evaluation pipelines and Temporal workflows for regression detection.
Previously, I led mobile product delivery for HDFC Bank's PayZapp at Zeta, including PixelCard, CI/CD automation, React Native performance improvements, and resolution of 200+ production defects.
