Open to opportunities

Bailea Brannin

@baileabrannin

Trust & Safety and fraud operations professional specializing in investigations, risk-based enforcement, and audit-ready casework.

United States

Message

What I'm looking for

I’m looking for a Trust & Safety or fraud-operations role where I can investigate suspicious accounts, use analytics tools to prevent abuse, and build audit-ready documentation—while growing my risk detection expertise with applied AI.

I help teams protect platform integrity by investigating suspicious account activity using behavioral and financial data. I apply risk-based judgment to distinguish fraud from legitimate behavior, then produce clear, escalation-ready case documentation. I’m also known for pattern recognition across linked accounts and typologies.

In my current Trust & Safety work, I independently identified a coordinated affiliate fraud ring using analysis of linked profiles, payout requests, and click-farming signals. I take enforcement action on confirmed violations by flagging, escalating, deactivating accounts, and applying IP bans through Metabase—while keeping audit-ready records for compliance recordkeeping. I use Metabase dashboards and FullStory session replays to validate findings, and I’ve built Slack-based reporting workflows to streamline suspicious-account escalation and case tracking.

Previously, I supported clients as a virtual assistant, managing inboxes, schedules, digital records, invoicing, and customer communication. Earlier, I worked as a Customer Service Representative providing technical support and troubleshooting for at-home diagnostic testing systems, documenting issues in Salesforce in high-volume environments. I’m CompTIA Security+ certified and currently pursuing an Associate’s degree in Business Administration with an Applied AI concentration.

Experience

Work history, roles, and key accomplishments

Current

Trust & Safety Operations

Current

Benable (via Upwork)

Nov 2024 - Present (1 year 8 months)

Investigated flagged user accounts by analyzing behavioral and financial data to distinguish fraudulent from legitimate activity. Dispositioned cases, escalated high-risk findings, executed enforcement actions (including account deactivation and IP bans), and maintained audit-ready documentation.

Fraud Detection Risk Assessment Trust & Safety Operations Policy Enforcement Compliance Documentation User Account Investigations Content Moderation Data monitoring Metabase Fullstory Google Sheets Salesforce

Virtual Assistant

Upwork

Nov 2023 - Nov 2024 (1 year)

Managed client inboxes and calendars, providing timely communication and scheduling. Handled email/chat customer support, maintained digital records, supported invoicing and basic bookkeeping, and assisted recruitment efforts by reviewing resumes.

Customer Support Inbox Management Scheduling Email Support Chat Support Record keeping Database Management Electronic Filing Invoicing Bookkeeping Recruitment support Content Creation Canva

Customer Service Representative

Foundever (formerly Sitel)

Nov 2021 - Feb 2022 (3 months)

Provided technical support and troubleshooting for at-home diagnostic testing systems. Documented customer issues and complaints in Salesforce with accurate, compliant records and clear communication in high-volume environments.

Technical Troubleshooting Customer Service High Volume Salesforce

Education

Degrees, certifications, and relevant coursework

Campus

Associate of Business Administration, Business Administration (Applied AI)

Activities and societies: Capstone research and case study; built an interactive Google Sheets dashboard for analytics/reporting; developed and presented a business plan and pitch deck; analyzed corporate leadership structure using a Disney case study.

Pursuing an Associate of Business Administration with an Applied AI concentration, including a capstone applying human-in-the-loop frameworks to fraud detection audit workflows as a case study.

MyComputerCareer.edu

ITSA Professional Program, Information Technology Systems Administration

2020 - 2021

Completed an ITSA Professional Program covering networking, security fundamentals, and system administration, strengthening troubleshooting and IT infrastructure concepts.