At ByteDance, I progressed from Content moderator to Quality Analyst and Quality & Training Specialist across Trust & Safety operations. As a Content moderator, I reviewed 1,500+ tasks daily, maintaining 98% sampling accuracy and achieving 100% post-appeal accuracy.
As a Quality Analyst, I evaluated moderation workflows, analyzed root causes and performance trends, and prepared weekly quality reports and KPI insights. I also led calibration sessions with internal teams and BPO partners.
As Quality & Training Specialist – MENA Arabic, I analyzed audit data and KPI trends to identify knowledge gaps, then designed and delivered training, coaching, and knowledge assessments. I partnered with Operations, Quality, Policy, and BPO stakeholders on policy alignment, escalations, and workflow readiness.
