At Alcon, I implement technical services processes and systems across initiatives covering equipment onboarding, quality and CAPA, contracts, and Quote-to-Cash.
As Field Service Operations Specialist, I implemented equipment onboarding using Salesforce and the Foresight marketplace, optimizing the process and improving financial realization and reporting.
I also optimized quality workflows through Teamcenter, quotation and contract processes through CPQ, and contract reporting through Icertis. Implementing Quote-to-Cash accelerated financial realization across technical services.
I coordinate field service operations and equipment movements across hospitals and internal teams in Türkiye. I also prepare and coordinate service contracts, manage Salesforce records, and prepare invoices using SAP and Excel.

