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@b_kiuser

Commercial operations specialist at Alcon implementing technical services systems and processes.

Turkey
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At Alcon, I implement technical services processes and systems across initiatives covering equipment onboarding, quality and CAPA, contracts, and Quote-to-Cash.

As Field Service Operations Specialist, I implemented equipment onboarding using Salesforce and the Foresight marketplace, optimizing the process and improving financial realization and reporting.

I also optimized quality workflows through Teamcenter, quotation and contract processes through CPQ, and contract reporting through Icertis. Implementing Quote-to-Cash accelerated financial realization across technical services.

I coordinate field service operations and equipment movements across hospitals and internal teams in Türkiye. I also prepare and coordinate service contracts, manage Salesforce records, and prepare invoices using SAP and Excel.

Experience

Work history, roles, and key accomplishments

Alcon logoAL

Field Service Operations Specialist

Nov 2024 - Apr 2026 (1 year 5 months)

Owned technical services implementation across five cross-functional initiatives focused on equipment onboarding, quality/CAPA, quotation and contract processes, contract reporting, and Quote-to-Cash. Coordinated field service operations and equipment movements across hospitals, technical services, surgical sales, logistics, and other stakeholders in Türkiye.

PR

Translation and Transcription Project

Project

Jan 2019 - Dec 2019 (11 months)

Contributed to the translation and annotation of an early 20th-century historical document from Ottoman Turkish/Turkish into English, including contextual research and explanatory notes.

Education

Degrees, certifications, and relevant coursework

Boğaziçi University logoBU

Boğaziçi University

Bachelor's degree, Foreign Language Education

2017 - 2024

Pursued a Bachelor's degree in Foreign Language Education, developing strong communication and instructional skills.

Tech stack

Software and tools used professionally

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