Azhar Nawaz

Spearheaded global production support teams and orchestrated daily production activities for top-tier enterprise clients. Partnered with Development teams to fortify systems monitoring capabilities, enhance teamwork, and implement proactive measures to avert incidents, maximizing revenue and ensuring operational continuity within SLAs. Managed and resolved production issues and escalations efficie

Designed and implemented new VoIP setups and solutions, while upgrading existing platforms for enhanced security, availability, and scalability. Interacted with clients to gather setup requirements and developed Chat Bots and Talk Bots using IBM-Watson, Google Dialogflow, and Twilio Pilot.

Administered global production Asterisk PBX servers, performing security audits, updates, and fixes while ensuring QoS implementation and voice path redundancy. Monitored IT infrastructure, including servers, network devices, and voice quality, providing recommendations for capacity planning and developing system utilization reports.

Ensured redundancy of all voice components across data centers and improved scripting and automation skills. Implemented OpenSIPS for redundancy and load balancing, coordinated VoIP implementation with Wateen, and administered existing CDR, voicemail, and web conferencing systems.

Installed and configured SMS Gateways in KANNEL Server and developed Restful APIs for SMS termination and Delivery Reports. Configured and developed SIP Servers/Proxy, created automation and monitoring scripts in Bash, PHP, and Python, and optimized web applications and code.

Provided Level-3 support for users across 50+ countries, analyzing daily access-number traffic and load reports, and updating numbering plans. Maintained 24/7 operations, managed carrier relations for VoIP and SMS routes, and optimized routes while analyzing failure reasons on Linux servers.

Managed networks and communicated with various network devices to troubleshoot potential failures, creating LANs, VLANs, VPNs, and tunnels with efficient use of dynamic routing protocols. Provided VoIP support, handled call flow provisioning for SIP and H323 calls, and analyzed traces on layers 2 and 3 using Wireshark and Traceroute.

Grade: 3.31/4.00

Pursued advanced studies in Electrical Engineering, deepening knowledge in specialized areas. Conducted research and applied advanced engineering principles to complex problems.

Grade: 2.97/4.00

Completed a Bachelor of Science degree with a focus on Electrical (Telecom.) Engineering. Acquired foundational knowledge in telecommunications, electrical systems, and core engineering concepts.