Open to opportunities

Azhar Nawaz

@azharnawaz

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Experienced VoIP Architect with a decade in IT and Telecom.

Pakistan

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What I'm looking for

I seek a challenging role that leverages my technical expertise and offers growth opportunities.

With over a decade of expertise in the IT and Telecom sectors, I have honed my skills in System Administration, Cloud Computing, and VoIP technologies. Currently, I serve as an Associate Director at Afiniti Inc., where I lead production support teams and enhance operational processes for enterprise clients. My strategic approach has consistently maximized revenue and improved team performance through effective monitoring and incident management.

Previously, I have worked as a VoIP Architect and Principal Software Engineer, where I designed and implemented VoIP solutions, upgraded security protocols, and developed innovative chat and talk bots. My technical proficiency spans across various platforms and technologies, including Asterisk, OpenSIPS, and FreeSWITCH, enabling me to deliver robust solutions that meet client needs. I am passionate about continuous learning and staying updated with the latest advancements in technology.

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Experience

Work history, roles, and key accomplishments

Current

Associate Director - Production Support

Current

Afiniti Inc.

May 2023 - Present (2 years 6 months)

Spearheaded global production support teams and orchestrated daily production activities for top-tier enterprise clients. Partnered with Development teams to fortify systems monitoring capabilities, enhance teamwork, and implement proactive measures to avert incidents, maximizing revenue and ensuring operational continuity within SLAs. Managed and resolved production issues and escalations efficie

System Monitoring Incident Management SLA Management Team Leadership Cloud Computing Virtualization Stakeholder Management Problem Solving

VoIP Architect

i2c Inc.

Jan 2021 - Apr 2023 (2 years 3 months)

Designed and implemented new VoIP setups and solutions, while upgrading existing platforms for enhanced security, availability, and scalability. Interacted with clients to gather setup requirements and developed Chat Bots and Talk Bots using IBM-Watson, Google Dialogflow, and Twilio Pilot.

VoIP Architecture System Design Security Scalability

Principal Software Engineer - VoIP Telephony

i2c Inc.

Jan 2020 - Dec 2020 (11 months)

Administered global production Asterisk PBX servers, performing security audits, updates, and fixes while ensuring QoS implementation and voice path redundancy. Monitored IT infrastructure, including servers, network devices, and voice quality, providing recommendations for capacity planning and developing system utilization reports.

System Administration Security Auditing QoS Monitoring

Sr. Software Engineer - VoIP Telephony

i2c Inc.

Nov 2015 - Dec 2019 (4 years 1 month)

Ensured redundancy of all voice components across data centers and improved scripting and automation skills. Implemented OpenSIPS for redundancy and load balancing, coordinated VoIP implementation with Wateen, and administered existing CDR, voicemail, and web conferencing systems.

Redundancy Automation OpenSIPS Load Balancing

Sr. Software Engineer - VoIP

Vopium A/S

Dec 2013 - Oct 2015 (1 year 10 months)

Installed and configured SMS Gateways in KANNEL Server and developed Restful APIs for SMS termination and Delivery Reports. Configured and developed SIP Servers/Proxy, created automation and monitoring scripts in Bash, PHP, and Python, and optimized web applications and code.

KANNEL RESTful APIs SIP Servers SIP Proxy

Software Development Engineer - VoIP Operations

Vopium A/S

Mar 2013 - Nov 2013 (8 months)

Provided Level-3 support for users across 50+ countries, analyzing daily access-number traffic and load reports, and updating numbering plans. Maintained 24/7 operations, managed carrier relations for VoIP and SMS routes, and optimized routes while analyzing failure reasons on Linux servers.

SMS SQL PHP Linux

VoIP Engineer

ADG LDI Private Limited

Jul 2012 - Feb 2013 (7 months)

Managed networks and communicated with various network devices to troubleshoot potential failures, creating LANs, VLANs, VPNs, and tunnels with efficient use of dynamic routing protocols. Provided VoIP support, handled call flow provisioning for SIP and H323 calls, and analyzed traces on layers 2 and 3 using Wireshark and Traceroute.

Network Management VoIP VLAN