At Afiniti, I redesigned a single-threaded call-routing service into a multithreaded architecture that sustained 2M+ calls per day with zero downtime and reduced critical production incidents by ~90%.
I also built a Kafka real-time analytics platform processing 2M+ events per day and AWS Lambda orchestration services for agent configurations and routing profiles.
To make production issues easier to diagnose, I architected a reusable OpenTelemetry instrumentation library adopted across 10+ microservices, cutting troubleshooting effort by 70%. Earlier, I built a Python log analytics platform that improved incident resolution efficiency by 45%.
I’ve worked on telephony integrations, load testing, and automated testing across Python, Java, and other technologies. I also designed a multi-agent AI system using Anthropic and OpenAI APIs, with MCP servers coordinating engineering agents.
