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Ayush Trivedi

@ayushtrivedi

Operations officer specializing in retail lending, compliance, and team-driven execution.

India
Message

What I'm looking for

I seek a role in retail banking operations where I can apply loan processing, compliance, and team leadership skills to improve turnaround, operational accuracy, and customer satisfaction.

I am an operations officer with hands-on experience in retail lending operations, loan origination, documentation, disbursement, and post-disbursal processes within a major bank environment. I focus on operational compliance, credit analysis support, and efficient transaction processing to reduce turnaround times and support business goals.

I have managed customer service workflows, CRM and LMS data entry, priority sector tagging, ROC creation, and register maintenance while cross-selling products and coordinating with teams to resolve service issues. I bring practical knowledge of Finacle, FinnOne, and other financial software to ensure accurate loan processing and documentation.

Committed to process adherence and training, I apply a results-oriented approach to improve team performance and operational accuracy, leveraging certifications in retail lending and product knowledge to support sustained business success.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

University of Lucknow logoUL

University of Lucknow

Master of Arts, Political Science

2021 - 2023

Completed a Master of Arts (Political Science) at the University of Lucknow from 2021 to 2023.

UL

University of Lucknow

Bachelor of Arts, Political Science

2018 - 2021

Completed a Bachelor of Arts at the University of Lucknow from 2018 to 2021.

MB

Manipal Academy of Higher Education (Academy of BFSI)

Certification in Retail Lending, Retail Lending / Banking

Completed Retail Lending Certification coursework at Manipal Academy of BFSI, focused on retail lending products and processes.

Tech stack

Software and tools used professionally

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