MEGHA SETHI
@meghasethi
Experienced NBFC operations leader specializing in co-lending coordination and customer service.
IndiaWhat I'm looking for
I am an NBFC and banking operations professional with 19+ years of experience driving post-credit operations, co-lending onboarding, and customer service excellence. I have a proven track record of reducing loan disbursement turnaround times, implementing co-lending frameworks, and improving SLA compliance to increase customer satisfaction.
I lead internal audits, MIS reporting, call-centre operations and process documentation, including SOPs for onboarding, KYC, disbursements and collections. I have managed cross-functional teams and partner relationships to ensure timely reconciliations, operational transparency and regulatory compliance.
Experience
Work history, roles, and key accomplishments
VP - Operations & Customer Service
Livfin India Private Limited
Sep 2017 - Oct 2025 (8 years 1 month)
Oversaw post-credit operations, co-lending onboarding and customer service for supply chain and retail solar finance, reducing disbursement TAT by 20% and improving SLA compliance by 15%.
ALManager - Customer Service Officer
Axis Bank Limited
Jul 2016 - Sep 2017 (1 year 2 months)
Managed retail branch customer service and deposit products using Finacle 7, oversaw locker and digital banking operations, and drove revenue through cross-selling of insurance and investment products.
Manager - Customer Service & Call Centre
Intec Capital Ltd
Feb 2010 - Jun 2016 (6 years 4 months)
Led customer service and outsourced call centre operations for machinery loans, coordinated with sales, credit and collections teams, and prepared MIS for NOCs and refunds to streamline branch support across India.
HLPersonal Banker
HDFC Bank Ltd
Nov 2006 - Feb 2010 (3 years 3 months)
Handled retail branch transactions including CASA, term deposits, clearing and lockers, delivered customer service via CRM and digital channels, and increased branch revenue through cross-selling.
Education
Degrees, certifications, and relevant coursework
IGInstitute of Management Technology, Ghaziabad
Master of Business Administration, Finance & Human Resources
Completed an MBA (Finance & HR) via distance learning at IMT Ghaziabad, graduating in 2009.
BDBharti College, University of Delhi
Bachelor of Commerce, Commerce
Completed a Bachelor of Commerce (B.Com) at Bharti College, University of Delhi, graduating in 2005.
Shadley Public School
Senior Secondary Certificate, Senior Secondary
Completed Senior Secondary education (Class 12) at Shadley Public School, New Delhi, in 2002.
Shadley Public School
Secondary School Certificate, Secondary
Completed Secondary education (Class 10) at Shadley Public School, New Delhi, in 2000.
DOEACC (Department of Electronics), New Delhi
DOEACC O Level Certification, Information Technology
Completed DOEACC 'O' Level certification from the Department of Electronics, New Delhi.
NINIIT
Short Course Certificate, Information Technology
Completed a short course titled 'Understanding Information Technology' at NIIT.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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