Ayush Sinha

AS

Open to opportunities

Ayush Sinha

@ayushsinha2

IAM & PAM specialist with 6 years' expertise securing Active Directory access and driving incident-led improvements.

What I'm looking for

I’m aiming to advance into senior management roles where I can drive strategic initiatives in access control and user provisioning, using my IAM/PAM expertise to improve governance, incident handling, and team performance.

I’m an accomplished engineer with 6 years of expertise in Privilege Access Management and User Access Management, specializing in Active Directory management and support. I’ve managed global AD accounts—handling creation, modification, and deletion, plus groups and memberships—while maintaining SLA-focused, quality ticket handling. I also process SAP GRC requests and roles to ensure accurate and timely access governance.

In my most recent role as a Senior Specialist at HCLTech, I supported access control for a major organization (Goodyear) and provided insightful feedback to improve DSAT performance. Earlier, I served as a Technical Analyst and Subject Matter Expert (SME), strengthening my understanding of authentication, authorization, and federation protocols like SSO and RBAC, while working with tools such as Servicenow, NetIQ Manager, and PowerShell automation. I’m now looking to advance into senior management roles to drive strategic initiatives in access control and user provisioning.

Experience

Work history, roles, and key accomplishments

HC

Senior Specialist (PAM)

HCLTech

Apr 2021 - Apr 2025 (4 years)

Managed global Active Directory accounts and group memberships for Goodyear, handling account lifecycle operations including creation, modification, and deletion. Processed SAP GRC access requests and roles, maintained SLA-compliant ServiceNow ticket handling, and provided analyst feedback to improve DSAT performance.

Active Directory User Access Management SAP GRC ServiceNow Access Control User Provisioning Incident Management LDAP RBAC

CL

Technical Analyst

Computacenter India Pvt Ltd

Oct 2019 - Oct 2020 (1 year)

Served as a Subject Matter Expert (SME) for a Germany client, supporting Active Directory and network folder services such as DFS. Managed escalations while handling a team of 9, and applied authentication/authorization knowledge across SSO and RBAC with PowerShell automation.

Active Directory Network Shares NetIQ Manager SSO RBAC PowerShell Authentication Escalation Management Team Leadership

VS

Technical Sales Executive

Vmak Research & Services

Jan 2019 - Present (7 years 5 months)

Managed customers across EMEA and North America, providing technical support for VPN and Microsoft products including Teams, Outlook, SharePoint, and SCCM. Resolved customer issues and earned an award for continuous process improvement.

Customer Management Technical Support VPN Troubleshooting Microsoft Teams Outlook SharePoint SCCM Process Improvement

Education

Degrees, certifications, and relevant coursework

RU

Ranchi University

Bachelor of Arts, English

Grade: 51%

Completed a B.A. in English from Ranchi University, securing 51%.

NS

National Open School

Higher Secondary (12th), English

Grade: 75-79.9%

Completed the National Open School 12th level in English with 75–79.9%.

CI

CISCE (ICSE/ISC)

Secondary (10th), English

Grade: 75-79.9%

Completed CISCE (ICSE/ISC) 10th level in English with 75–79.9%.

Tech stack

Software and tools used professionally

Gmail

PowerShell

sso

ServiceNow

Enhance

Jan

Matter

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